Development Services Coordinator

Position Overview:
Pittsburgh Community Broadcasting is looking for an energetic, enthusiastic non-profit professional to join a dynamic fundraising team and help sister stations 90.5 WESA and 91.3 WYEP enrich the community through excellent, award-winning journalism and independent music. The Development Services Coordinator provides administrative and donor service support for the development department, including database management, gift processing, clerical support and general customer service to ensure the fundraising success of Pittsburgh Community Broadcasting.
  • Database Management:

    • Verification and upload all online donations and transactions

    • Run monthly credit card and EFT functions and reconcile reports

    • Run all daily, weekly, and monthly processing, including pledge billing, renewals, acknowledgments and thank-you gifts

    • Run and distribute reports as needed

    • Manage online donor portal, including activating accounts and approving transaction requests

    • Run recommended processes and reports to maintain clean records, update addresses, giving history, address any abnormalities

    • Analyze data and make recommendations as appropriate

    • Assist with segmentation, on-demand functions and importing and exporting data as needed

    • Maintain donor records and update them as needed

  • Process all mail payments, create daily deposits, manage direct deposit donations and reconcile all batches

  • Coordinate credit card recapture and “precapture” process, reaching out to members who payments were declined and whose credit cards are about to expire.

  • Coordinate corporate matching gifts program and complete any required paperwork and/or online confirmation and reconciliation for matching gift companies

  • Assist with thank-you gift processing and distribution

  • Provide customer service support for constituents as needed

  • Provide clerical support for development team

  • Attend and participate in weekly team meetings and other meetings as directed

  • Coordinate e-communications through Mail Chimp as required

  • Other duties as assigned

  • Highly organized self-starter with strong time management skills and excellent attention to detail

  • Strong analytical skills

  • Impeccable discretion and ability to maintain confidentiality in all donor matters

  • Ability to manage multiple projects at once and meet deadlines as required

  • Ability to take direction as well as be an enthusiastic team player

  • Excellent communication skills, both written and verbal

  • Strong judgement, sense of ethics, integrity and accountability

Qualifications and Skills Required:
  • College degree or equivalent experience
  • 2-3 years previous experience in database management
  • Strong working knowledge of Microsoft Office
  • Previous experience in non-profit fundraising and membership management
  • Ability and willingness to work occasional evenings and weekends, with some long days required during peak fundraising times
  • Honesty and integrity in all dealings
  • Enthusiasm for the missions of PCBC and its stations.
Application Instructions:
  • Applicants are invited to send a cover letter, resume and three references to hr@pittsburghcommunitybroadcasting.org. In your email, let us know how you heard about the position.

Company, Benefits, EOE statement

The Company
PCBC is an independent, locally owned community-supported public media organization. PCBC is home to Pittsburgh’s NPR News station, 90.5 WESA, and 91.3 WYEP, serving Pittsburgh and the surrounding communities of Western Pennsylvania. PCBC serves the more than 2 million residents of Pittsburgh and its surrounding communities by leveraging the power of media to inform, inspire and entertain. We engage audiences and cultivate conversations that strengthen, enrich and improve the communities we serve.

* 90.5 WESA was launched in 2011 (in partnership with Pittsburgh’s philanthropic community) with an NPR news format. Its stated mission is “to work for the public to inform people in ways that engage and inspire them to create dialogue about community issues and stories.”

* 91.3 WYEP was founded in 1974 as an all-volunteer community licensed radio station. It broadcasts a diverse offering of adult alternative music, provides community education programs, and presents a large number of highly visible events and concerts in the region. Its mission is to “enrich the community through musical discovery, expression and education.”

In addition to radio programming, both stations play an active role in engaging the community through online and mobile services and in-person events, and have a prominent voice in Pittsburgh’s civic and cultural affairs. Each week more than 200,000 Southwestern Pennsylvanians listen to PCBC broadcasts and tens of thousands more engage with our content through our websites and mobile digital services.

Benefits and More
Pittsburgh Community Broadcasting Corporation offers a competitive salary and an excellent benefits package that includes medical insurance, paid medical leave, 403(b) plan with matching contributions, paid vacation and holidays and a workplace culture that is fun, diverse and innovative.

This position is available immediately, and the search for candidates may be terminated without notice. No phone calls, please.

Pittsburgh Community Broadcasting Corporation is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCBC adheres to all ADA requirements and will make reasonable accommodations for qualified individuals.